Refund Policy

Effective date: September 28, 2026

This policy applies when paid Westbridge Insight subscriptions are enabled. It does not limit any refund, cancellation, or withdrawal rights that apply to you by law.

Initial charges

If you believe an initial subscription charge was made in error or the service did not operate as described, contact us within 7 days so we can review the circumstances promptly.

Renewals

Recurring subscription charges are generally not refunded for time already made available, except where required by law or where we determine that a billing or service error occurred.

Cancellations

You can cancel a recurring plan through the billing portal while subscriptions are enabled. Cancellation prevents the next renewal; access normally remains available until the end of the current billing period.

How to request a review

Email nadir@westbridgeinsight.com from the address associated with your account. Include enough information for us to locate the transaction, but never send full payment-card details by email. We aim to respond within 3 business days.

Processing

Approved refunds are returned through the original payment method where possible. The time for funds to appear is controlled by the payment provider and your financial institution.